Terms of Service

1.Scope and acceptance

These terms cover three things provided by MK EXPRESS UNITED LLC ("MK Express"): the website at https://mkexpress.uz, the mobile app for iOS and Android, and the cargo delivery service from China to Uzbekistan.

By using the website, downloading the app or sending a parcel to our warehouse in China, you accept these terms. If you do not agree with them, please do not use the service.

The website and the mobile app themselves are free. What you pay for is delivery: the price is charged per kilogram according to the tariffs shown live on the site. We may introduce charges for the app or for individual features in future; if we do, the price will be communicated to you clearly and in advance.

You do not need an account to check a tracking number on the website. The mobile app requires registration with a phone number. The personal data you provide is stored and processed so that we can deliver the service — the Privacy Policy document explains exactly how.

2.What MK Express does

We have worked the China — Uzbekistan route since 2021. Our motto is "Honesty above profit!". You buy from shops such as Taobao, 1688, Pinduoduo or Poizon and set our warehouse in China (mainly Yiwu, also Guangzhou) as the delivery address.

From there the journey is ours: the warehouse receives your parcel, it is packed onto the next flight or truck, arrives in Uzbekistan, clears customs, reaches the main warehouse and is passed to the branch you chose. Courier delivery is available in some cases. Every parcel is tracked through nine stages — you see the status by tracking number on the site and in the app.

We have more than 30 branches across Uzbekistan. The available routes, typical timings and tariffs are shown live on the site: the figures in force when your shipment is registered are the ones that apply.

• Air post — usually 2–7 days.
• Road cargo — usually 10–20 days.
• Road post — usually 10–30 days.

3.Customer obligations

The details you give us must be accurate. Your name, phone number and passport or ID card series and number are used for customs clearance and are passed to the customs authorities where the law requires it. Wrong or outdated details lead to delays or to your parcel being held at customs.

Individuals in Uzbekistan have a duty-free allowance of up to 200 US dollars per month. Keeping track of that allowance and paying the customs charges set by law on anything above it is the customer's responsibility. You can follow your current position in the mobile app. Note that the counter in the app reflects only shipments sent through MK Express — goods brought in through other companies do not appear in it.

Declare the contents of your parcel truthfully: the item name, quantity and value must match reality. Goods that are restricted or prohibited by law cannot be shipped. If you are not sure whether your item falls into such a category, check with @mk_express_admin before you order — it saves you time and money.

• Keep your tracking number: the parcel is located and handed over by that number.
• Collect your parcel promptly once you are notified that it has reached the branch. These terms do not set a storage period at the branch — check it with @mk_express_admin.
• If someone else will collect the parcel, check the procedure with @mk_express_admin in advance.
• If your phone number or document details change, update them in the app — notifications go to the number on file.

4.Prices and payment

The price is charged per kilogram and depends on the route (air or road) and the type of goods. Current tariffs are shown live in the table on the site, and the calculator gives you an instant estimate.

Tariffs change from time to time. The tariff in force when your shipment is registered is the one that applies, and we tell you the amount before you pay — there are no hidden fees.

Bulk shipments, oversized items and heavy freight are accepted by individual agreement; ask @mk_express_admin for a price.

Online payment runs through the Multicard hosted checkout in the mobile app: you are taken to the Multicard page and pay there. Card details are not stored on MK Express servers. The website itself does not take payments.

Refund conditions are not defined in this document. Such cases are handled individually through @mk_express_admin.

5.Delivery times

The published timings are typical, not guaranteed. They are counted from the day your parcel reaches our warehouse in China, not from the day the shop dispatched it.

Times can shift because of customs inspection, changes to the flight or truck schedule, weather, public holidays and other circumstances outside our control. In those situations the status stays visible by tracking number; if you have questions, contact @mk_express_admin.

For the departure schedule, or to find out which departure your parcel will travel on, ask @mk_express_admin; official announcements are published on the @mk_express_mini channel.

6.Liability

We will be straightforward: these terms do not set a liability cap, a compensation amount, insurance conditions or a deadline for submitting a claim. Disputes about a shipment are handled individually through @mk_express_admin — contact us as soon as a problem appears, because that is when it is easiest to resolve.

Some functions of the site and the app need an active internet connection. If you cannot use the service because Wi-Fi or mobile internet is unavailable, your data allowance is used up or your device runs out of battery, we are not responsible — the state of your device stays in your hands.

When you use mobile data, your agreement with your mobile operator still applies. Charges for data, including roaming data used outside your home region or country, are yours to pay. If someone else pays the bill for the device, we assume you have that person's permission.

Some information in the app and on the site comes from third parties. We work to keep it accurate and up to date, but we accept no liability for direct or indirect loss caused by relying entirely on that information. Confirm anything important with our support.

7.Rules for using the app and the website

The app, the website, their design, program code, texts and database belong to MK Express. Copying or modifying the app or any part of it, attempting to extract its source code, translating it into other languages or creating derivative versions is not permitted. All trademarks, copyrights and database rights remain the property of MK Express.

Keeping your phone and your access to the app secure is your responsibility. Never share the SMS confirmation code with anyone: it is the key to your account.

We advise against jailbreaking or rooting your phone. Doing so removes the protections built into the operating system, leaves the device open to malware and viruses, and can make the app work incorrectly or not at all.

Operating system requirements change over time, so you will need to install the updates offered to you in order to keep using the app. We cannot guarantee permanent compatibility with every device and every system version.

To improve the service we may change the app and the website, add or remove features, and if necessary stop distributing the app. In that case your right to use the app ends and you should delete it from your device. This does not apply to parcels already accepted for delivery — questions about those are handled through @mk_express_admin.

8.Changes to these terms

These terms are updated from time to time. Any change is published on this page and there may be no separate notice, so please check back here from time to time.

If you keep using the website or the app after a new version is published, you are considered to have accepted the changes.